The huge cost of insurance fraud: $40B a year in the US alone
Polonious is a market leader when it comes to helping insurance companies combat insurance fraud and other forms of malpractice. What does this mean for insurance companies? Quite a lot it seems. While it is difficult to know exactly how much fraud costs the insurance...
Keep your CRM for customer management, not fraud investigations
In part four of this blog series, counting the benefits of dedicated investigation systems, we will look at why company CRM systems are best used for customer relations and not fraud investigations. Customers are invariably involved in any investigation, but CRM...
As the COVID-19 pandemic continues in 2021, Polonious is here to help
As 2021 progresses, nearly every state and territory across Australia has been impacted by disruptions caused by the COVID-19 pandemic. We would like to remind our customers Polonious is here to help. Last year, in response to the COVID-19 pandemic, Polonious...
Graphical Link Analysis with our Powerful New Maltego Integration
Our UK team have been working hard on an integration with Maltego - a comprehensive tool for graphical link analyses that offers real-time data mining and information gathering. Our Maltego 'transform' allows you to run Maltego over a Polonious database and display...
Remote Interviewing with Our Simple 2 Connect Integration
Remote interviewing has become increasingly important during covid, as restrictions may mean you can't meet people face to face. Everything from doctor's consultations to high school classes is now being done online, and interviews are no exception. But remote...
Insurance Assessing Made Easy
Did you know that Polonious also does insurance assessing and quote building? We have a demonstration video below so you can see it in action. We set this up for a large insurer, who has thousands of assessors using the system, and many of them in the field, using it...
With GICoP now in force, download our free compliance guide
Australia’s insurance industry is undergoing the biggest regulatory and compliance changes in its history and Polonious is at the forefront of tracking the changes. To help you keep up, we have prepared a report detailing how the changes directly impact insurance...
Why office apps, word processors and spreadsheets fail the investigation management test
In part three of this blog series, counting the benefits of dedicated investigation systems, we will look at why every day office apps like word processors and spreadsheets are not up to the task for real-world investigation teams. Let’s take a look at the typical...
Welcome to Polonious News
On behalf of the team, I'm excited to announce the new Polonious company newsletter, Polonious News. It's been a tough 18 months for everyone, and the combination of changing workflows and business practices means keeping informed has never been more important than...
Investigation Insights: Download our new research report into the effectiveness of SIUs
The team at Polonious is pleased to announce the release of our new research report, Investigation Insights. Investigation Insights contains new research into the performance, effectiveness and challenges of special investigation units, and communicates how better...
Computer says NO does not cut it for investigation management
There are many systems available that help identify potential fraud. Many of them do a great job by using a combination of well-established rules discovered over the years by investigation units. Others do this by employing machine learning where results from prior...
Why claims systems are lousy for fraud investigation
Sometimes we hear reports from SIU managers that they are required to use their claims system as their fraud investigation management system, and, in our experience, it’s very rare to hear this said with much enthusiasm. In this blog series, counting the benefits of...
One system, many teams, an opportunity to reduce costs and improve outcomes.
Investigations are carried out across various business units and teams in an organisation – HR, Information Protection, Corporate Security, Cyber Security, Brand Protection, Physical Security, Insider Threat, Customer Services and Health & Safety to name a few.
New View Layout Builder
Our new View Layout Builder, which was introduced in Polonious version 20.1 got additional capabilities with the recent 20.2 release, which we are introducing in this blog post. The embedded video showcases how to configure a couple of widgets in the new view layout...
Polonious Integrations – Our Journey – part 3
One of the core strengths of our case management system is that is is very flexible and adaptable to differing business needs. This is a great thing for our customers but a bit of a pain for the development team internally when adding features.
Successful Polonious and Instinct Integration at Suncorp Bank
Suncorp have been a Polonious customer since mid-2019, where one of our use cases is supporting the investigation of external fraud. In late 2019 they approached us to expand to their Applications team. The use case was...
Polonious Integrations – our journey – part 2
This is the second part of our three part blog series about our Polonious Integration journey. We hope it’s useful for IT teams and businesses seeking to develop their integration practices, integrate with Polonious or hopefully both.
Polonious Integrations – Our journey – Part 1
Integration, done well, is a powerful time-saver for a business. Data magically moves from one system to the next with no re-typing or errors. The business cost benefits are immediate and cumulative.
IASIU Panel Questionnaire – How to Improve Performance Through Measurement
Polonious recently ran a panel discussion at the IASIU conference held virtually on 14th and 15th September. Prior to the panel we ran a short questionnaire about approaches to performance management within SIUs, and the results were quite interesting. Firstly, 30.77%...
Polonious Release 20.2 Announced
Polonious release 20.2 is ready for all clients with some great new features that we know will improve your team’s productivity, user experience, and capability.f
Polonious Analytics – A First Look
This is a demonstration of our new Analytics capability, which is part of our 20.2 release.
This demonstration will show you how easy it is to create a useful and visually compelling dashboard specifically, in this case, to help with team coordination.
Be More Flexible With Our Change Support Subscription
Do you find yourself going through lengthy project/budget approvals to make improvements to your system? Are some changes not even worth the budget hassle?
User Group – Slack Migration
Polonious is pleased to announce that it is moving its user group to the Slack platform (https://slack.com), to create an easier to join, more interactive, and more content rich user group. Slack offers a number of benefits over the existing user group set up....
Polonious re-accreditation for ISO27001 and ISO9001
Polonious is pleased to announce their re-certification with ISO27001:2013 - Information Security and ISO9001:2015 - Quality. The re-certification audit covered all aspects of the Integrated Management System which governs all our business processes. Polonious has...
Case Study: Syngenta deploy Polonious Case Management to coordinate Counterfeit Product Investigations globally
Syngenta Crop Protection, a multi-billion dollar global leader in Crop Protection products since 2000, has successfully deployed Polonious’ Case Management System to combat a growing market of illicit trade in counterfeit products.
Polonious and Intersol partner to deliver unique investigation Case Management Solution (CMS)
Polonious and Intersol Global are delighted to announce their strategic partnership to deliver an Investigation Case management Solution to a range of global markets. The collaboration fuses the world class practical investigation expertise of Intersol with the technical knowledge and support of Polonious.
Vendor Management in the Age of Information Part I
Having good partnerships with surveillance and investigation vendors is a critical operational component to the success of many Special Investigation Units. These vendors fill geographic, staffing, and specialization objectives that would be difficult or inefficient for SIUs to attain without outsourcing. Utilizing vendors to help meet operational goals can be challenging, though, and the approaches we see SIUs take can be varied, with different levels of success. We know from experience that automating the vendor management process can create meaningful efficiencies and successes in your fraud-fighting efforts.
Vendor Management in the Age of Information Part 2- Measuring Performance and Automating Oversight
Do you score the quality of vendor investigations, record mitigation and vendor costs on your cases, and record outcomes? If you do, you’ve taken some steps already that can be advantageous in evaluating vendors, and eventually choosing to whom you refer a particular case. If you are recording these metrics in your case management system, you should be able to get some very useful data out of that system to help you improve the quality of the investigations you are getting from your vendors and deciding who gets your cases.
Recorded Statements Due to COVID Restrictions – Solution
Because of the unusual environment, we’re all adapting to now, more and more investigative organizations are searching for solutions that will help them manage their cases in a setting where personal contact and face to face meetings are not possible.
Metrics Part 1: Proving Value and Protecting Insurers Brand
Insurance Special Investigation Units (SIUs), as much as any other business unit, are under constant pressure to prove their value to company stakeholders and budget-setters. Things like ROI and value are not always made clearly apparent to people in charge of allocating resources, and the justification for devoting more budget to anti-fraud resources can sometimes be vague.
Metrics Part 2 Claims Savings and Proving Value
In the first part of our series on proving value, we discussed brand protection and how it affects the perception of senior management towards your Special investigation Unit. In this, the second part of our continuing series, we’ll explore Return on Investment metrics and how they can help prove your value.
Polonious Systems Response to COVID-19
In response to the continuing escalation of the COVID-19 pandemic, Polonious have enacted our Business Continuity Plan with regard to pandemics. All staff have been instructed to work from home until further notice, and avoid public transport. Additionally, this means...
Polonious 20.1 released
Polonious release 20.1 is ready with some exciting new features that we hope will make your Polonious experience even more enjoyable and make your team even more productive.
Polonious 19.2 Released
Polonious release 19.2 marks the first generation of the new case view and layout manager. We have shipped 5 layout capabilities called ‘smartwidget’s to replace the core functionality of the current case view.
Of Mice and Men: Simple, Practical Approaches to the Build vs. Buy Software Question
If you’re weighing whether to build or buy case management software for your investigation unit or company, remember, “The best laid plans of mice and men, often go awry.”
Perhaps if the Scottish poet Robert Burns were alive today, he’d be telling the cautionary tale of the field mouse and the plough in lyric form to managers wrestling with software “build vs. buy” questions.
Vendor Management in the Age of Information
Having good partnerships with surveillance and investigation vendors is a critical operational component to the success of many Special Investigation Units. These vendors fill geographic, staffing, and specialization objectives that would be difficult or inefficient for SIUs to attain without outsourcing.
Polonious 19.1 Released
Polonious release 19.1 is ready with some great new functional capabilities.
New reporting tool – Entity Mapping
New Keyword search
New Person / Organization / Entity Search
Guidewire Software Announces Polonious as New Solution Alliance Partner
Polonious publishes its first Ready for Guidewire integration helping insurance investigative units increase efficiency, reduce claims cycle times, and enhance communication with their claims unit
Polonious Release 18.2
Polonious @ IASIU 2018, Baltimore, Maryland
The International Association of Special Investigation Units held their annual meeting in Baltimore, Maryland 9-12 September.
Polonious are proud to continue sponsoring IASIU with their excellent efforts to improve fraud detection, investigation and deterrence.
International fraud investigation association on its way to Australia
Australian insurance fraud investigation units will get access to a new level of professional support with the imminent establishment of a local chapter of the International Association of Special Investigation Units (IASIU).
Polonious World 2018
Polonious World 2018 is over. What a great day that was for us and our clients.
Our speakers covered LA homicide, Child Safety, Geospatial intelligence, Polonious, Training, IASIU, Productivity and many other subjects. It all made for an excellent day’s knowledge transfer and networking for over 100 delegates.
GeoIntel – 3D modeling and imaging from the air to the cloud makes better claims decisions possible
The Geospatial Intelligence Center is a not-for-profit organization within NICB. This insurance industry consortium delivers geospatial imagery and analytics, leading to more informed underwriting, better claims decisions, reducing fraud and faster catastrophe...
Using workflow process systems to drive productivity and efficiency
Polonious World 2018, 2nd August 2018. Free-to-attend conference on all things investigations, fraud, technology-related. "We use the term 'workflow process' to describe what we do, but what does it actually mean? Why are systems that capture a process...
Polonious – Improving Child Safety
The Royal Commission into Institutional Responses to Child Sexual Abuse was announced in 2012 and completed it’s work and recommendations early this year, 2018. It was a very comprehensive review with more than 8,000 private sessions held and 2575 referrals to authorities resultant.
The presenter has extensive experience, since leaving the Australian Federal Police, into prevention and investigation of Child Safety cases in school systems and other institutions. This presentation will cover:
Polonious World 2018 presents Shane De Kauwe
Shane De Kauwe is the Director of Sales for Polonious and Author of The Law of Fraud: An Australian Investigator’s Guide. Shane’s expertise is the result of a unique combination of formal training in law, and twenty-five years of specialist practice in law enforcement, national security, and corporate fraud investigation/prevention, particularly in the finance sector.
Polonious World 2018 presents Tim Riley
“Case Management: A law enforcement perspective derived from practical experience in a complex, dynamic & unforgiving criminal justice system in the U.S.”Tim Riley is the Assistant Chief of Police for the Port of Los Angeles Police Department. Before this time,...
IASIU 2018 Europe a great conference for Polonious
IASIU Europe kicked off yesterday, Polonious sponsored the event and exhibited in the hall for the third time.
Investigators and management from all over Europe and the rest of the world attended with 27 countries represented. As usual, the organisers did an excellent job.
Save the Date, Polonious World 2018 Thursday August 2
After the success of Polonious World 2017 we are looking forward to Polonious Wrold 2018 and hope to see you all again in Sydney, Australia. Save the date - Thursday August 2 for Polonious World 2018. The Grace Hotel located in the heart of Sydney’s CBD has again been...
Polonious helps improve child safety with world-leading case management tech
Each day millions of children are placed in the care of organisations for education or social activities. To help ensure their safety, a Royal Commission in to the care of children recommended a number of principles relating to records and record keeping.
Statement of Archbishop Denis Hart I Archbishop of Melbourne
Witness Statement
Name Denis James Hart
Address 228 Victoria Parade, East Melbourne
Occupation Archbishop of Melbourne
STEPHEN NOEL MCKENZIE ELDER – Transcript – ROYAL COMMISSION
ROYAL COMMISSION INTO INSTITUTIONAL RESPONSES TO CHILD SEXUAL ABUSE Public Hearing - Case Study 50 (Day 250) Level 17, Governor Macquarie Tower 1 Farrer Place, Sydney On Thursday, 16 February 2017 at 10am Before: The Chair: Justice Peter McClellan AM Before...
ANNUAL REPORT – 2016/17 AUSTRALIAN PROVINCE OF THE SOCIETY OF JESUS
Safeguarding of all people in our care, particularly children & vulnerable adults, is a fundamental concern for the Australian Province of the Society of Jesus
Polonious Records Huge Strides in 2017, Readies New Goals for 2018
From ISO security certification, to product development, Polonious has established a foundation for global uptake of its world-leading case management solution.
Polonious Helps Investigation Startup Grow to National Heights
At Polonious World in May 17, Paul York shared some thoughts about his firm, the Fraud industry and his company’s adoption of Polonious.
Polonious Refines Processes, Removes Paper
The extensive features of Polonious, including monthly reports, provides all the information the investigation team needs
Polonious Cloud Delivers Scalable Case Management
At Polonious World in May 17, Jarrod Bowditch shared some thoughts about his firm, the Fraud industry and his company’s adoption of Polonious.
Polonious drives automation & insights in Sydney, Australia
At Polonious World in May 17, Nick Gianoudis shared some thoughts about his firm, the Fraud industry and his company's adoption of Polonious. Polonious provides a platform for case management support a deep insight into the metrics of staff and external stakeholder...
Polonious ISO 27001 & 9001 Certification
ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system
Polonious Case Study – Australian Province of the Society of Jesus
The Australian Jesuits selected Polonious to help modernise its systems across a range of processes. Polonious is now used in many areas, including complaint
Polonious World 2017
Polonious World 2017 is over. Another year must tick before we get to gather again. What a great day that was for us and our clients.
Polonious Helping Fight Sexual Abuse
As many of you know Polonious was recently presented to the Royal Commission into Institutional Responses to Child Sexual Abuse by both the Catholic Education Melbourne and The Australian Society of Jesus (Jesuits) as the system of choice for improving transparency...
Human v Automated Complaint Management.
During my six years working with Polonious to help organisations comply with internal and external rules in the management of complaints the debate continues. Should the initial complaint be triaged by a human or lodged by the complainant via a web form? The short...
A Word From Our Sponsors – Polonious World 2017
Steve Hebble Manager Asia Pacific said "Polonious World 2017 was a great success for Polonious and Visual Analysis. The Visual Analysis stand generated a lot of interest from the 100 delegates." When asked if Polonious World had been worthwhile Verifact Managing...
“House Full” Five days until Polonious World 2017
It is five days out from the inaugural Polonious World 2017 and the excitement is palpable. International speakers and attendees are getting ready to make the trek
Visual Analysis GOLD Sponsor Polonious World 2017
Stuart Guthrie Co-CEO of Polonious today announced Visual Analysis (VA) would be sponsoring the inaugural Polonious World 2017.
7 Days to Polonious World 2017 – Register now to meet ‘Donnie Brasco’
Joseph D. Pistone aka ‘Donnie Brasco’
In 1976, FBI agent Joe Pistone was given what would become the longest – and likely the most dangerous
Verifact Sponsor Polonious World 2017
“A founding customer of Polonious for over ten years Verifact today announce sponsorship of Polonious World 2017. VerifactExecutive Director Jarrod Bowditch said.
Increasing Investigator Throughput – Polonious World 2017
Polonious World is fast approaching so we thought it would be useful to profile some of our great speakers and topics. Our first is Dan Barrett of IAG New Zealand.
Polonious World 2017 – SureFact Australia Sponsor Profile
“Polonious is pleased to announce SureFact Australia Pty Ltd (“SureFact”) have signed up as a sponsor for Polonious World 2017. SureFact have been increasing productivity, profitability and competitive advantage with Polonious case management for over four years.
Polonious Adds Accounting Integration
Integrates with popular accounting applications including MYOB, Quicken and Xero. Save time and resources by exporting case financial data with your accounting
Report Case Progress Automatically
Get real-time updates on the status and case progress and projects! Polonious enables custom business intelligence and reporting for up-to-date case progress
Manage Case Workloads with Smart Allocation
Smart allocation keeps your cases running smoothly while minimizing manual intervention Effective case management involves managing a team to ensure
Case intelligence with dynamic dashboards
Single view shows every case & the status w/ Polonious dynamic dashboards
Polonious Not Vulnerable to ‘Java Zero Day Exploit’
Polonious tested invulnerable to latest ‘Java Zero Day Exploit’.
World-leading Security Credentials – Polonious
Polonious has implemented a multi-layer approach to information security and we have more options available for extra levels of defence for particular
Manage Cases from any Location
Don’t let your valuable case management staff be tied down to an office location. The Polonious Field Kit application
Polonious Statement Re: Shellshock Vulnerability
You have most likely heard about the vulnerability called ‘Shellshock bug’ which has caused a great stir in the last couple of days after it was made public and reported about in nearly every news channel.
15% Discount Polonious at AFR Higher Education Summit
The Higher Education and Research Reform Amendment Bill has now been presented to Parliament.
Polonious are exhibiting at two back-to-back summits
Polonious at the 9th University Governance and Regulation Forum
Senior Leaders of Higher Education (HE) organisations from all over Australia gathered in Melboure on the 16th and 17th of September 2014 at the 9th University Governance and Regulation Forum presented by Informa. The Academic leaders heard from nearly 40 speakers...
Polonious Breakfast & Presentations
Polonious breakfast & presentations…
Sydney 5th of September 2014 saw 30 investigation professionals gather at the majestic Gothic Revival Grace Hotel for the 3rd Polonious Industry Breakfast. The investigators represented some of Australia’s leading Banks, Insurers and Private Investigation Firms.
NKG Select Polonious Case Management
In November 2013 NKG selected Polonious as its preferred electronic case a management system and were live by mid January 2014.
Polonious European Launch – IASIU EU
Polonious launched into the European market during the IASIU Europe in Dresden Germany.
Polonious sponsor IAATI Investigator of the Year
Polonious sponsored the Insurance Industry Investigation of the Year Award at the
International Association of Auto Theft Investigators (IAATI) Awards on March 31st.
The University of Queensland selects Polonious
Early this year UQ deployed the Polonious (Enterprise) Case / Complaints system.
“The University of Queensland conducted a thorough tender process and selected Polonious Case / Complaints management system based on its fit for purpose and value for money” said David Lavell Associate Director Investigations
SureFact Trust Polonious
Celebrating their first year of trading SureFact Australia Pty Ltd (SureFact) Patrick Henderson and Paul York can’t believe where the time has gone but they can believe how successful they have been. “Paul York and I, along with the rest of the team have worked extremely hard as you have to make a success of a new business” Patrick Henderson SureFact Managing Director said.
Polonious Enterprise Edition.
Enterprise edition includes all the features of standard and vortex with additional capability to integrate with third party solutions.
Supplier and Panel Management
Polonious is a complete vendor / supplier management solution allowing all parties to work together in a secure collaborative environment.
Polonious Standard Edition.
Standard edition is for small to medium sized enterprises. Includes reporting, dashboards, process design and accounting functionality.
Process centric: Situation, action and metrics
When we engage with our clients we review their current investigation methodology, resource management and reporting requirements. Once that process is understood we map that process to our SAM methodology. Situation – Action – Metrics.
Enhancing SIU Performance through Management Reports
We’re often asked to describe some of the things SIUs do to improve performance and enhance their ability to get the most out of their fraud units.
Picking your Technology Partners for the long term
Choosing a long term technology partner is a tricky business. However it’s important to consider both sides of the transaction. If you are going to gain at their expense, don’t expect the partnership to last long.
Richard C. Shepherd appointed as President of US operations.
Polonious Pty Ltd announces appointment of Richard C. Shepherd as President of US operations.
Buy or Build Investigation Management Systems
‘Buy or build’ is always at the top of mind when considering where best to invest your money in a new Investigation Management System. As a long-term IT developer/leader in a large variety of industries, I have seen a lot of money spent of software R&D. Some of it well spent, some not.
It’s an arms race – prepare to engage.
The shakedown in the industry continues, as the panels get smaller, are you truly capable of competing with your current Investigation Management Software?
Investigation Management: The Next Generation
Significant investment every year
Have you ever considered what you need to invest internally on your ‘software guy’ over 10 years to ensure that your investigation management capability matches the field?
Have you ever considered what you need to invest internally on your ‘software guy’ over 10 years to ensure that your investigation management capability matches the field?-write your 1990’s system, think about 2020..
CRM Built In to Fraud Case Management Software
Take control of your sales process and sales staff.
Investigation Management Case Studies
When looking to improve your investigation management capability, imitation is the greatest form of flattery.
Better Software = More Cases…
Nothing achieves this more than a track record of success and being able to demonstrate that success clearly to your clients or prospects.
More profit… Increased Case Loads, and More – Polonious Systems
Increase case loads, do more with less, increase profits, reduce administration all with known IT Costs
