Computer says NO does not cut it for investigation management

Computer says NO does not cut it for investigation management

There are many systems available that help identify potential fraud. Many of them do a great job by using a combination of well-established rules discovered over the years by investigation units. Others do this by employing machine learning where results from prior...

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Why claims systems are lousy for fraud investigation

Why claims systems are lousy for fraud investigation

Sometimes we hear reports from SIU managers that they are required to use their claims system as their fraud investigation management system, and, in our experience, it’s very rare to hear this said with much enthusiasm. In this blog series, counting the benefits of...

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New View Layout Builder

New View Layout Builder

Our new View Layout Builder, which was introduced in Polonious version 20.1 got additional capabilities with the recent 20.2 release, which we are introducing in this blog post. The embedded video showcases how to configure a couple of widgets in the new view layout...

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Polonious Integrations – Our Journey – part 3

One of the core strengths of our case management system is that is is very flexible and adaptable to differing business needs. This is a great thing for our customers but a bit of a pain for the development team internally when adding features.

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Successful Polonious and Instinct Integration at Suncorp Bank

Suncorp have been a Polonious customer since mid-2019, where one of our use cases is supporting the investigation of external fraud. In late 2019 they approached us to expand to their Applications team. The use case was straightforward - the applications team conducts...

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Polonious Integrations – our journey – part 2

This is the second part of our three part blog series about our Polonious Integration journey. We hope it’s useful for IT teams and businesses seeking to develop their integration practices, integrate with Polonious or hopefully both.

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Polonious Release 20.2 Announced

Polonious Release 20.2 Announced

Polonious release 20.2 is ready for all clients with some great new features that we know will improve your team’s productivity, user experience, and capability.f

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Polonious Analytics – A First Look

This is a demonstration of our new Analytics capability, which is part of our 20.2 release.

This demonstration will show you how easy it is to create a useful and visually compelling dashboard specifically, in this case, to help with team coordination.

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User Group – Slack Migration

Polonious is pleased to announce that it is moving its user group to the Slack platform (https://slack.com), to create an easier to join, more interactive, and more content rich user group. Slack offers a number of benefits over the existing user group set up....

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Polonious re-accreditation for ISO27001 and ISO9001

Polonious is pleased to announce their re-certification with ISO27001:2013 - Information Security and ISO9001:2015 - Quality. The re-certification audit covered all aspects of the Integrated Management System which governs all our business processes. Polonious has...

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Vendor Management in the Age of Information Part I

Vendor Management in the Age of Information Part I

Having good partnerships with surveillance and investigation vendors is a critical operational component to the success of many Special Investigation Units. These vendors fill geographic, staffing, and specialization objectives that would be difficult or inefficient for SIUs to attain without outsourcing. Utilizing vendors to help meet operational goals can be challenging, though, and the approaches we see SIUs take can be varied, with different levels of success. We know from experience that automating the vendor management process can create meaningful efficiencies and successes in your fraud-fighting efforts.

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Vendor Management in the Age of Information Part 2- Measuring Performance and Automating Oversight

Vendor Management in the Age of Information Part 2- Measuring Performance and Automating Oversight

Do you score the quality of vendor investigations, record mitigation and vendor costs on your cases, and record outcomes? If you do, you’ve taken some steps already that can be advantageous in evaluating vendors, and eventually choosing to whom you refer a particular case. If you are recording these metrics in your case management system, you should be able to get some very useful data out of that system to help you improve the quality of the investigations you are getting from your vendors and deciding who gets your cases.

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Metrics Part 1: Proving Value and Protecting Insurers Brand

Metrics Part 1: Proving Value and Protecting Insurers Brand

Insurance Special Investigation Units (SIUs), as much as any other business unit, are under constant pressure to prove their value to company stakeholders and budget-setters. Things like ROI and value are not always made clearly apparent to people in charge of allocating resources, and the justification for devoting more budget to anti-fraud resources can sometimes be vague.

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Metrics Part 2 Claims Savings and Proving Value

Metrics Part 2 Claims Savings and Proving Value

In the first part of our series on proving value, we discussed brand protection and how it affects the perception of senior management towards your Special investigation Unit. In this, the second part of our continuing series, we’ll explore Return on Investment metrics and how they can help prove your value.

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Polonious Systems Response to COVID-19

Polonious Systems Response to COVID-19

In response to the continuing escalation of the COVID-19 pandemic, Polonious have enacted our Business Continuity Plan with regard to pandemics. All staff have been instructed to work from home until further notice, and avoid public transport. Additionally, this means...

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Polonious 20.1 released

Polonious release 20.1 is ready with some exciting new features that we hope will make your Polonious experience even more enjoyable and make your team even more productive.

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Polonious 19.2 Released

Polonious release 19.2 marks the first generation of the new case view and layout manager. We have shipped 5 layout capabilities called ‘smartwidget’s to replace the core functionality of the current case view.

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Of Mice and Men: Simple, Practical Approaches to the Build vs. Buy Software Question

Of Mice and Men: Simple, Practical Approaches to the Build vs. Buy Software Question

If you’re weighing whether to build or buy case management software for your investigation unit or company, remember, “The best laid plans of mice and men, often go awry.”

Perhaps if the Scottish poet Robert Burns were alive today, he’d be telling the cautionary tale of the field mouse and the plough in lyric form to managers wrestling with software “build vs. buy” questions.

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Vendor Management in the Age of Information

Vendor Management in the Age of Information

Having good partnerships with surveillance and investigation vendors is a critical operational component to the success of many Special Investigation Units.  These vendors fill geographic, staffing, and specialization objectives that would be difficult or inefficient for SIUs to attain without outsourcing.

read more
Polonious 19.1 Released

Polonious 19.1 Released

Polonious release 19.1 is ready with some great new functional capabilities.

New reporting tool – Entity Mapping
New Keyword search
New Person / Organization / Entity Search

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Polonious @ IASIU 2018, Baltimore, Maryland

Polonious @ IASIU 2018, Baltimore, Maryland

The International Association of Special Investigation Units held their annual meeting in Baltimore, Maryland 9-12 September.

Polonious are proud to continue sponsoring IASIU with their excellent efforts to improve fraud detection, investigation and deterrence.

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Polonious World 2018

Polonious World 2018 is over.  What a great day that was for us and our clients.

Our speakers covered LA homicide, Child Safety, Geospatial intelligence, Polonious, Training, IASIU, Productivity and many other subjects. It all made for an excellent day’s knowledge transfer and networking for over 100 delegates.

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Polonious – Improving Child Safety

The Royal Commission into Institutional Responses to Child Sexual Abuse was announced in 2012 and completed it’s work and recommendations early this year, 2018. It was a very comprehensive review with more than 8,000 private sessions held and 2575 referrals to authorities resultant.

The presenter has extensive experience, since leaving the Australian Federal Police, into prevention and investigation of Child Safety cases in school systems and other institutions. This presentation will cover:

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Polonious World 2018 presents Shane De Kauwe

Shane De Kauwe is the Director of Sales for Polonious and Author of The Law of Fraud: An Australian Investigator’s Guide. Shane’s expertise is the result of a unique combination of formal training in law, and twenty-five years of specialist practice in law enforcement, national security, and corporate fraud investigation/prevention, particularly in the finance sector.

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Polonious World 2018 presents Tim Riley

“Case Management: A law enforcement perspective derived from practical experience in a complex, dynamic & unforgiving criminal justice system in the U.S.”Tim Riley is the Assistant Chief of Police for the Port of Los Angeles Police Department. Before this time,...

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IASIU 2018 Europe a great conference for Polonious

IASIU Europe kicked off yesterday, Polonious sponsored the event and exhibited in the hall for the third time.

Investigators and management from all over Europe and the rest of the world attended with 27 countries represented. As usual, the organisers did an excellent job.

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Save the Date, Polonious World 2018 Thursday August 2

After the success of Polonious World 2017 we are looking forward to Polonious Wrold 2018 and hope to see you all again in Sydney, Australia. Save the date - Thursday August 2 for Polonious World 2018. The Grace Hotel located in the heart of Sydney’s CBD has again been...

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Polonious drives automation & insights in Sydney, Australia

At Polonious World in May 17, Nick Gianoudis shared some thoughts about his firm, the Fraud industry and his company's adoption of Polonious. Polonious provides a platform for case management support a deep insight into the metrics of staff and external stakeholder...

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Polonious World 2017

Polonious World 2017 is over. Another year must tick before we get to gather again. What a great day that was for us and our clients.

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Polonious Helping Fight Sexual Abuse

As many of you know Polonious was recently presented to the Royal Commission into Institutional Responses to Child Sexual Abuse by both the Catholic Education Melbourne and The Australian Society of Jesus (Jesuits) as the system of choice for improving transparency...

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Human v Automated Complaint Management.

During my six years working with Polonious to help organisations comply with internal and external rules in the management of complaints the debate continues. Should the initial complaint be triaged by a human or lodged by the complainant via a web form? The short...

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A Word From Our Sponsors – Polonious World 2017

Steve Hebble Manager Asia Pacific said "Polonious World 2017 was a great success for Polonious and Visual Analysis. The Visual Analysis stand generated a lot of interest from the 100 delegates." When asked if Polonious World had been worthwhile Verifact Managing...

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Polonious World 2017 – SureFact Australia Sponsor Profile

“Polonious is pleased to announce SureFact Australia Pty Ltd (“SureFact”) have signed up as a sponsor for Polonious World 2017. SureFact have been increasing productivity, profitability and competitive advantage with Polonious case management for over four years.

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Polonious Breakfast & Presentations

Polonious Breakfast & Presentations

Polonious breakfast & presentations…
Sydney 5th of September 2014 saw 30 investigation professionals gather at the majestic Gothic Revival Grace Hotel for the 3rd Polonious Industry Breakfast. The investigators represented some of Australia’s leading Banks, Insurers and Private Investigation Firms.

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The University of Queensland selects Polonious

The University of Queensland selects Polonious

Early this year UQ deployed the Polonious (Enterprise) Case / Complaints system.
“The University of Queensland conducted a thorough tender process and selected Polonious Case / Complaints management system based on its fit for purpose and value for money” said David Lavell Associate Director Investigations

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SureFact Trust Polonious

SureFact Trust Polonious

Celebrating their first year of trading SureFact Australia Pty Ltd (SureFact) Patrick Henderson and Paul York can’t believe where the time has gone but they can believe how successful they have been. “Paul York and I, along with the rest of the team have worked extremely hard as you have to make a success of a new business” Patrick Henderson SureFact Managing Director said.

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Polonious Standard Edition.

Standard edition is for small to medium sized enterprises. Includes reporting, dashboards, process design and accounting functionality.

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Process centric: Situation, action and metrics

When we engage with our clients we review their current investigation methodology, resource management and reporting requirements. Once that process is understood we map that process to our SAM methodology. Situation – Action – Metrics.

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Buy or Build Investigation Management Systems

‘Buy or build’ is always at the top of mind when considering where best to invest your money in a new Investigation Management System. As a long-term IT developer/leader in a large variety of industries, I have seen a lot of money spent of software R&D. Some of it well spent, some not.

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Investigation Management: The Next Generation

Investigation Management: The Next Generation

Significant investment every year

Have you ever considered what you need to invest internally on your ‘software guy’ over 10 years to ensure that your investigation management capability matches the field?
Have you ever considered what you need to invest internally on your ‘software guy’ over 10 years to ensure that your investigation management capability matches the field?-write your 1990’s system, think about 2020..

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IT Department and Polonious Systems

To answer Tenders these days, you would think that every firm had a full complement of IT staff ready to go with answers to the Client’s IT people. This is as we all know not the case. Unless of course you are using a world-class investigation management software product that is sold ‘software-as-a-service’. Companies such as Polonious

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GICOP changes 2021Download the GICOP whitepaper and stay compliant.

Our whitepaper covers all aspects you need to know to stay compliant with the latest GICOP changes coming into effect in 2021. Submit below form to receive the download link and related updates going forward.

SIU Insights report 2021How do you compare to other SIUs?

Check out some interesting results from our SIU management survey. Submit below form to receive the download link and related updates going forward.