External Investigations

Let your investigators focus on protecting your customers and your business from fraud, and not filling out manual write offs and approval forms. Save time on your ‘tick and flick’ cases so you can devote more time to the more complex, higher value cases. Our investigation workflows allow you to automatically generate form letters and templates for customer communications and refund processing, as well as automating approval notifications.


Polonious collects all the information including amounts and fraud types, allowing you to identify and respond to emerging trends in banking fraud. All work within Polonious is fully auditable, ensuring transparency and regulatory compliance.

Key Benefits

 

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Proven track record integrating with detection software

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Automated letters, requests, and communications save admin time

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Provides information on key metrics such as outcomes, trending issues, and process delays

Application Highlights

 

Save administration time with simple online request and decision forms

Save time processing simple cases with automated templates/reports generated from decision forms

Get a quick picture of your team’s workload with colour coded dashboards and case counts

Get a deeper view of your caseload with breakdowns by case type, team, investigator, received date, and more

You benefit from using Polonious in so many ways…

More than any other factor, the ability to configure a case management solution to reflect your business process gives you a competitive and organizational advantage.

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Faster turnaround times. By allowing users to focus on their core responsibilities and not administration and reporting, they are freed up to work the case and complete it in a timely manner.

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Ease of navigation, offering easy to use person, organisation and entity searching, case filtering and deep data and document search functionality users can easily find critical information or cases and take action.

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Instant overview of case statuses. Via the dashboard, users immediately get a view of their cases with statuses and key dates identified.

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Instant updates. Managers in the office can access the newly added data at the press of a button and share it with internal or external clients.

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Reduced administrative effort. Typically Polonious reduces case administration from 10 to 25%.

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Guided behaviour via configuration of available actions makes it easy for users to understand what they should do next. Users can easily add updates and enter text, change statuses, upload documents or media, check off completed actions, record relevant metrics like case time, travel time, expenses or mileage traveled, proof entries made by others, record complaints or use the log entry as a basis to create a report.

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Available anywhere, anytime, online or offline. Users in the field can update case information directly with any device that can run a browser or the ios or android application then sync back to Polonious when they next have access to the Internet.

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Automated case reports. In many cases the reports can be completely automated using data, documents and images added during the investigation process.

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Less is more. Users only see the parts of the system relevant to their involvement and only cases that they need to see. Once logged in, the user’s view of the world is dependent on many factors including their role in relation to a case such as as a specialist, supplier/vendor, staff member, manager or auditor, the current status of the case and the business units or organisations they are attached to.

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Automated updates keep interested parties aware of the progress of their cases via status updates, emails or text (SMS) messages.

GICOP changes 2021Download the GICOP whitepaper and stay compliant.

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