On behalf of the team, I’m excited to announce the new Polonious company newsletter, Polonious News.

It’s been a tough 18 months for everyone, and the combination of changing workflows and business practices means keeping informed has never been more important than ever.

That’s why Polonious News will be a vital channel for all our customers, partners, and staff to keep in touch with the latest company developments; industry trends; and investigation best practices.

The content in Polonious News will not be all about us and will include objective advisory across a range of topics – from improving business workflows to combating fraud and building a winning investigations team.

As we begin a new financial year several significant changes are now in place for Australia’s insurance industry. The new general insurance code of practice changes includes a raft of specific mandates that will forever change the way claims are processed and investigations are conducted.

The code of practice is being closely watched and we have produced a new guide to help you quickly locate the 42 points of compliance in the new code that directly impact insurance investigations.

New regulatory changes do not need to mean more of a compliance burden for your business. At Polonious we have been working hard to integrate the new regulatory requirements into the investigation fraud investigation process, allowing organisations to meet their compliance requirements and streamline their operations.

The result of better investigation processes? In addition to reducing the fraud bill, end customers are dealt with more professionally and are generally happier, which is great for referrals.

In other developments, we’ve also been speaking with our customers and investigation industry leaders on how to improve the overall investigation process. During the coming months we will be sharing some interesting findings we have researched on this topic. With better insights by their side, all investigation teams can drive productivity improvements.

Despite the uncertainty 2020 and 2021 has brought us, it is an exciting time to be involved in insurance technology and process improvement and I invite all our customers to see how Polonious can do even more for their business. And in 2021 we also hope to showcase some of the great work our customers are doing without our technology.

From myself and the team we hope you get a lot out of Polonious News which will arrive in your inbox monthly.

Yours sincerely,

Alastair Steel, Co-CEO Polonious Systems

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